Return Policy

Refund Policy

If you experience any issues with your order, please contact our support team via email within 30 days from the delivery date. When submitting your request, kindly include your order number and the email address used for purchase.

To help us process your claim efficiently, please attach clear photos or videos showing the issue, such as product defects, unsatisfactory print quality, or items that differ significantly from what was displayed on our website.

Once your request has been reviewed and approved, we will either send you a replacement item or issue a refund based on your preference. You are not required to return the defective product.

If you choose a refund instead of a replacement, the refunded amount will be credited back to your original payment method within 3 business days.

Please note that refunds apply to the product cost only and do not cover shipping fees or taxes.

Delayed or Missing Refunds

• Please check your bank account to confirm whether the refund has been received.
• Contact your credit card provider, as processing times may vary.
• Reach out to your bank, as additional handling time may be required.
• If you have completed all steps above and still have not received your refund, please email us at support@xenirox.com.

Order Cancellation Policy

Orders may be canceled within 12 hours of purchase. After this period, cancellations cannot be guaranteed as orders enter processing to ensure timely delivery.

Once a tracking number has been issued, the order is considered shipped and can no longer be canceled or refunded. Please review your order carefully before completing checkout.

To request a cancellation, please contact us as soon as possible at support@xenirox.com.